Customer communication system
Al-Khalil
Support that moves with the team.
A cross-platform support experience spanning web, mobile, real-time communication, structured files, and team administration.
Overview
The product
Al-Khalil creates one coordinated communication system for customers, support teams, and administrators across mobile and responsive web interfaces.
Challenge
What had to change
Customer context becomes fragile when conversations, permissions, files, and follow-up are split across tools and devices.
Response
The system built
A connected workspace keeps chat, membership, roles, scheduled communication, and S3-backed folders available wherever the team works.
Product capabilities
What the product needed to do.
Real-time chat
Keep team and customer conversations live and consistent across devices.
Scheduled messages
Plan important communication and deliver it at the right time.
Structured cloud files
Organize S3-backed documents and folders around each conversation.
Role-aware access
Control authentication, membership, permissions, and team responsibility.
Administration
Manage users, teams, content, and customer support operations.
Technology
The stack behind the experience.
Experiences
Application
Data context
Cloud delivery
Visual case study
Six views of the product system.
The deck moves from product context through the problem, features, architecture, delivered system, and final product presentation.
Delivered system
A unified support experience that keeps communication, access, content, and follow-up connected across every surface.
- Mobile application
- Responsive web workspace
- Realtime communication
- Administration and cloud delivery
More work
